Terms and Conditions

THE FARMERS BEE TERMS & CONDITIONS

Welcome to The Farmers Bee ("Farmers Bee", "we", "us", "our"). These Terms & Conditions govern your access to and use of the Farmers Bee website, online store, products, services and related digital services. By accessing the website, creating an account, placing an order or purchasing a product, you acknowledge that you have read and agreed to these Terms.

Business Information

Legal Business Name: The Farmers Bee
Brand Name: The Farmers Bee
Email: hello@thefarmersbee.com
Website: www.thefarmersbee.com

Eligibility

You must be legally capable of entering into a binding transaction and must provide accurate information. You must not use the website for unlawful, fraudulent or unauthorised purposes or attempt to compromise its security.

Product Information

We make reasonable efforts to keep product descriptions, images, specifications, prices and availability accurate. Honey is a natural food product and may naturally vary in colour, flavour, aroma, texture, viscosity and consistency. Product images may be representative. The product label and packaging supplied with the purchased item should be treated as authoritative for that item.

Manuka Honey Information

Where a product is marketed as Manuka honey, the relevant product page and packaging will provide applicable information such as origin, grade, strength and certification/quality information where available. Terms such as Manuka Honey, MGO, UMF, monofloral, premium honey or natural honey should only be used where applicable to the specific product and supported by appropriate documentation.

Food & Health Disclaimer

Farmers Bee products are food products and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Website, blog, product and social-media information is general educational information and is not medical advice. Customers with allergies, dietary restrictions, medical conditions or special nutritional requirements should consult an appropriate healthcare professional before consuming honey.

Natural Product Characteristics

Natural crystallisation and variations in colour, aroma, flavour, texture and viscosity can occur. Such characteristics do not automatically indicate spoilage, adulteration or a product defect.

Pricing and Taxes

Prices are displayed in Indian Rupees unless otherwise stated. Applicable taxes will be shown as required. Farmers Bee may correct obvious pricing errors, change prices and modify product availability. Confirmed orders will be handled according to applicable law and our order policy.

Offers and Promotional Codes

Coupons, discounts, bundles and special offers may have eligibility conditions, expiry dates, product exclusions or usage limits. Promotional codes normally cannot be exchanged for cash or combined unless expressly stated.

Orders and Acceptance

Submitting an order constitutes a request to purchase. Farmers Bee may accept or cancel an order subject to stock, payment, pricing, delivery restrictions, suspected fraud, technical errors or circumstances beyond reasonable control. If payment was received for a cancelled order, the eligible amount will be refunded according to the applicable refund process.

Payment

Payments may be processed by authorised third-party payment service providers. Customers must provide accurate payment and billing information. Payment providers may have separate terms and privacy policies.

Shipping and Delivery

Customers must provide accurate name, address, PIN code and phone number. Delivery dates are estimates and may be affected by courier delays, weather, holidays, remote locations, logistics disruptions or other circumstances beyond reasonable control.

Failed Delivery

If delivery fails due to an incorrect address, incorrect contact information, customer unavailability, refusal to accept delivery or repeated failed attempts, the shipment may be returned. Re-dispatch may be subject to applicable shipping charges.

Damaged or Tampered Packages

Customers should inspect the package at delivery where possible. If it is visibly damaged, tampered with or leaking, take photographs/video, note the condition with the courier where possible and contact Farmers Bee promptly.

Returns, Refunds and Replacements

Food products may have restricted return eligibility because of food-safety, hygiene and product-integrity considerations. Returns, refunds and replacements are governed by the separate Return, Refund & Replacement Policy.

Intellectual Property

The Farmers Bee brand, logo, website design, product images, text, graphics, videos, product descriptions and other content are owned by or licensed to Farmers Bee unless otherwise stated. Unauthorised copying, commercial use or redistribution is prohibited.

Reviews and User Content

Reviews and user content must be genuine and must not be unlawful, misleading, defamatory, malicious, infringing or used to manipulate ratings. By submitting content, you grant Farmers Bee a non-exclusive right to use, reproduce, display and publish the content for legitimate business and promotional purposes, subject to applicable law.

Website Availability

We do not guarantee uninterrupted website availability. The website may be unavailable due to maintenance, technical failures, security incidents, hosting issues, third-party outages or other circumstances beyond our control.

Third-Party Services

The website may integrate payment gateways, courier services, hosting, analytics, advertising, social media, communication and customer-support services. Third-party terms and privacy policies may apply.

Limitation of Liability

To the maximum extent permitted by law, Farmers Bee shall not be liable for indirect, incidental, special or consequential losses arising from website use or product purchase. Nothing in these Terms excludes liability that cannot legally be excluded.

Force Majeure

Farmers Bee shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, epidemics, war or civil disturbance.

Privacy

Use of the website is also governed by the Farmers Bee Privacy Policy.

Changes to Terms

We may update these Terms to reflect changes in business operations, products, technology, legal requirements or regulatory requirements. The latest version will be published on the website.

Contact Us

Email: hello@thefarmersbee.com